Courier Buyback Policy
Selling to ReDevice by Courier
Not near our Sungai Petani or Ampang store? You can still sell to ReDevice by courier. Here's how the process works.
Get WhatsApp QuotationHow you get paid
- Instant DuitNow
- Bank transfer
Start on WhatsApp first
Contact us on WhatsApp before shipping anything. Describe your device and condition for an estimated quote.
Estimated quote before sending
We'll give you an estimated quote based on your description before you package and send your device.
Confirm the device
We'll confirm the device and condition details with you before you ship.
Secure packaging
Package your device securely to prevent transit damage. We'll advise on this when you reach out.
Use a tracked courier
Send via a reputable, tracked courier service.
Keep your tracking number
Retain your tracking number/receipt until the transaction is complete.
Inspection after arrival
We inspect your device once it arrives, the same way as an in-store inspection.
Final offer may differ from the estimate
If the device's actual condition differs from what was described, the final offer may differ from the estimate.
Accept or decline
You can accept or decline the final offer. There's no obligation to proceed.
Payment after acceptance
Once you accept the final inspected offer, you are paid by instant DuitNow or bank transfer to your bank account.
If you decline
Contact ReDevice on WhatsApp before shipping. Our team will confirm the current return procedure if you decline the final offer.
Shipping and return costs
Contact ReDevice on WhatsApp before shipping. Our team will confirm the current procedure and any applicable shipping or return costs before you send your device.
Damage or loss in transit
Use a tracked, reputable courier and retain your proof of shipment. Confirm current transit-related terms with us on WhatsApp before sending a high-value device.
Identity and ownership verification
We verify device ownership before completing a courier purchase, the same as an in-store sale. See our locked phone page for details.
Locked or stolen devices
We do not purchase devices with uncertain ownership or reported as lost/stolen. See our locked phone page.
Unclaimed devices
If you don't respond to our final offer within a reasonable period, contact us on WhatsApp to arrange next steps for your device.
Common questions
Yes, contact us on WhatsApp first for an estimated quote before you package and send your device.
If your device's actual condition differs from what was described, the final offer may differ. You can accept or decline.
Contact us on WhatsApp before shipping. We'll confirm the current return procedure and any applicable costs.
By instant DuitNow or bank transfer to your account, once you accept the final inspected offer.
Related
More ways to work with ReDevice
-
Buy a pre-owned device
Looking for a quality-checked used device instead? Browse what's currently available.
Buy Used Devices -
Get it repaired
Screen, battery or other faults? Repairs for iPhone and Android at our Sungai Petani and Ampang stores.
Repair in Sungai Petani Repair in Ampang -
Trade in any direction
Sell, trade in, buy pre-owned, repair, then sell or trade again. See how trade-in works.
Trade-In FAQ
Real customers
Happy customers at ReDevice
Real ReDevice customers, photographed in our stores. No stock photos.
Ready to sell your device?
Send your device details by WhatsApp and receive an estimated quotation, no obligation. Walk in at our Sungai Petani, Ampang or Wangsa Maju store, or ask about courier buyback.
How you get paid
- Cash
- Instant DuitNow
- Bank transfer