Trade-In FAQ

How Gadget Trade-In Works with ReDevice

Trading in applies your old device's buyback value toward a pre-owned device from ReDevice, instead of receiving cash. Here's how it works.

Sell vs trade-in

Selling gives you cash for your device. Trade-in applies that same buyback value toward a pre-owned device you're buying from ReDevice: the process of quoting and inspecting your old device is the same either way.

Upgrading

Trade your current device in and top up the difference toward a higher-spec pre-owned device.

Downgrading

If your trade-in value is higher than the device you're getting, ask us about receiving the difference. Confirm this on WhatsApp as it depends on the specific devices involved.

Device-to-device trade

Trading one device type for another (e.g. phone toward a tablet) is possible where stock allows. Check current availability on WhatsApp.

How buyback value is calculated

Same as a straight sale: model, storage, condition, battery health and lock status all factor in, confirmed after physical inspection.

Damaged or locked devices

A damaged or locked device can still be traded in. See our broken iPhone, damaged Samsung and locked phone pages for specifics.

Courier trade-in

Not near our Sungai Petani or Ampang store? Courier your device to us. See our courier buyback policy.

Data preparation

Back up and sign out of your device before trade-in. See our data wipe & privacy page.

Payment/top-up handling

Any top-up you owe is settled using the payment methods available at ReDevice. Any difference owed to you is paid in cash or by instant DuitNow or bank transfer.

No obligation

Your estimated quote carries no obligation to proceed. You can walk away after inspection if you're not happy with the final offer.

Related

• Buy Used Devices
• Sell iPhone
• Sell Samsung
• Data Wipe & Privacy